Shipping & Delivery Policy
At Novalisse, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through www.novalisse.in.
1. Order Processing
- Orders are processed after successful payment confirmation.
- Most orders are processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festivals, promotional events, or high order volumes, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email or SMS with tracking details.
2. Shipping Coverage
Novalisse currently ships across most serviceable locations within India.
Delivery availability depends on the serviceability of your PIN code through our logistics partners.
At present, we do not offer international shipping unless specifically announced on our website.
3. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote or Rural Areas: 5–10 business days
These are estimated delivery times and may vary depending on courier operations and location.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before payment.
From time to time, Novalisse may offer free shipping on eligible orders as part of promotional campaigns.
5. Order Tracking
After your order is dispatched, you will receive tracking information via email or SMS.
You can use the tracking number provided to monitor the status of your shipment through the courier partner’s tracking system.
6. Delivery Attempts
Our courier partners will make reasonable delivery attempts to deliver your order.
If delivery cannot be completed due to reasons such as:
- Incorrect or incomplete address
- Incorrect contact details
- Customer unavailable to receive the package
- Refusal to accept delivery
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch of returned orders.
7. Delayed Deliveries
While we strive to deliver orders within the estimated timelines, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government restrictions
- Courier operational delays
- High order volumes during sales or festive seasons
Novalisse shall not be liable for delays caused by third-party logistics providers or force majeure events.
8. Damaged or Tampered Packages
If you receive a package that appears damaged, tampered with, or opened, please:
- Refuse delivery if possible.
- Take clear photographs of the package.
- Contact our customer support within 48 hours of the delivery attempt.
We will investigate the issue and provide an appropriate resolution in accordance with our Refund & Cancellation Policy.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of placing an order.
Novalisse will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
10. Lost Shipments
If your shipment is lost in transit, please contact our customer support team.
After verification with the courier partner, we will arrange a replacement or refund, as applicable, if the shipment is confirmed as lost.
11. Contact Us
For any shipping or delivery-related questions, please contact us:
Novalisse
Website: www.novalisse.in
Email: support@novalisse.in
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)
Please mention your Order ID in all communications for faster assistance.