Welcome to Novalisse. These Terms & Conditions govern your access to and use of www.novalisse.in and the purchase of products from our website.
By using this website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate, complete, and up to date.
- You are legally capable of entering into a binding agreement under applicable Indian laws.
2. Products
Novalisse offers skincare and beauty products intended for personal use only.
While we strive to display product images, colors, packaging, and descriptions as accurately as possible, actual products may vary slightly due to lighting, screen settings, packaging updates, or manufacturing improvements.
We reserve the right to discontinue, modify, or update any product without prior notice.
3. Pricing
- All prices are displayed in Indian Rupees (INR).
- Prices are inclusive or exclusive of applicable taxes as indicated during checkout.
- Shipping charges, if applicable, will be shown before payment.
- We reserve the right to change product prices at any time without prior notice.
The price applicable to your order is the one displayed at the time your order is placed.
4. Orders
Once an order is placed, you will receive an order confirmation via email or SMS.
Order confirmation does not constitute final acceptance. We reserve the right to:
- Cancel or refuse any order.
- Limit product quantities.
- Verify customer information before dispatch.
- Cancel orders suspected of fraud, unauthorized activity, or pricing errors.
If an order is cancelled after payment, the eligible amount will be refunded according to our Refund Policy.
5. Payments
We accept payments through secure and authorized payment gateways.
Accepted payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Other payment methods displayed during checkout
Novalisse does not store your complete card or banking credentials. Payment information is processed securely by certified payment service providers.
6. Shipping & Delivery
Orders are processed and shipped according to our Shipping & Delivery Policy.
Delivery timelines are estimates and may vary due to:
- Courier operations
- Weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- Other circumstances beyond our control
Novalisse shall not be liable for delays caused by third-party logistics providers.
7. Returns, Replacements & Refunds
Returns, replacements, and refunds are governed by our Return & Refund Policy.
Products must satisfy the eligibility criteria mentioned in that policy before a return or replacement can be approved.
8. Product Usage
Customers are advised to:
- Read product labels carefully before use.
- Follow the recommended usage instructions.
- Perform a patch test before first application where appropriate.
- Discontinue use if irritation or discomfort occurs and consult a qualified healthcare professional if necessary.
Individual results may vary depending on skin type, lifestyle, and other personal factors.
9. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product names
- Images
- Graphics
- Videos
- Product descriptions
- Text
- Website design
- Trademarks
is the property of Novalisse or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
10. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with website functionality.
- Misuse customer accounts or personal information.
- Copy or exploit website content without authorization.
Violation of these terms may result in suspension of access and legal action where applicable.
11. Limitation of Liability
To the maximum extent permitted by law, Novalisse shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use or inability to use the website.
- Product misuse.
- Delayed deliveries.
- Website interruptions.
- Technical errors.
- Third-party services.
Our total liability shall not exceed the amount paid by the customer for the relevant order.
12. Disclaimer
The information provided on this website is for general informational purposes only.
Our skincare products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease.
Product information should not be considered a substitute for professional medical advice.
13. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Force Majeure
Novalisse shall not be held responsible for any delay or failure in performance resulting from events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, internet failures, or disruptions in transportation or logistics.
15. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in [Your City, State].
16. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Any changes will become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the revised Terms.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Novalisse
Website: www.novalisse.in
Email: support@novalisse.in
Registered Address: H NO. 685 MUKANDPUR PART 1 New Delhi-110092
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)