Privacy Policy
Effective Date: [01 july 2026]
Welcome to Novalisse. Your privacy is important to us, and we are committed to protecting the personal information you share while using www.novalisse.in.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website:
- Full Name
- Email Address
- Mobile Number
- Shipping and Billing Address
- Payment Information (processed securely through authorized payment gateways)
- Order History
- IP Address
- Device Information
- Browser Type
- Cookies and Usage Data
We only collect information necessary to provide our products and improve your shopping experience.
2. How We Use Your Information
Your information may be used to:
- Process and deliver your orders.
- Verify and confirm payments.
- Provide customer support.
- Send order updates and shipping notifications.
- Respond to your inquiries.
- Improve our products, website, and customer experience.
- Prevent fraud and unauthorized transactions.
- Comply with applicable legal obligations.
3. Payment Security
Novalisse does not store your complete debit card, credit card, UPI, or net banking credentials.
All payments are processed through secure, PCI-DSS compliant payment gateways using industry-standard encryption. Payment information is handled directly by our payment partners in accordance with their privacy and security policies.
4. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences.
- Improve website performance.
- Analyze website traffic.
- Enhance your shopping experience.
You may disable cookies through your browser settings; however, certain website features may not function properly.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share limited information only with trusted third parties, including:
- Payment Gateway Providers
- Shipping & Logistics Partners
- Technology Service Providers
- Government or Regulatory Authorities where legally required
These partners receive only the information necessary to perform their services.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
7. Marketing Communications
With your consent, we may send promotional emails, SMS, or WhatsApp messages regarding offers, new launches, and updates.
You may unsubscribe or opt out at any time by following the unsubscribe instructions or contacting us.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
We encourage users to review their respective privacy policies.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from minors.
10. Your Rights
You may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your account details.
- Delete your information where legally permissible.
- Withdraw consent for marketing communications.
To exercise these rights, please contact us using the details below.
11. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders.
- Meet legal and regulatory obligations.
- Resolve disputes.
- Enforce our policies.
After the required retention period, information is securely deleted or anonymized.
12. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Any updates will be posted on this page along with the revised Effective Date. Continued use of the website after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Novalisse
Website: www.novalisse.in
Email: support@novalisse.in
Registered Address: H NO. 685 MUKANDPUR PART 1 New Delhi-110092
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)